Terms of Service

Last updated: 2026-06-08

These Terms of Service ("Terms") are a legal agreement between [Company Name] ("[Company Name]", "we", "our", "us"), registered in [Country] under company number [Registration Number] with registered address at [Company Address], and you, the individual or entity accessing or using the Helmcraft service ("the Service"). By creating an account or using the Service, you agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have that authority, or if you do not agree to these Terms, do not use the Service.

1. The Service

Helmcraft is a web-based project management platform providing tools including work breakdown structure (WBS) editing, Gantt scheduling, Kanban boards, earned value management (EVM), resource planning, critical path method (CPM) analysis, risk and issue registers, and organisational structure management. The Service is hosted at app.helmcraft.eu.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable advance notice of material changes where possible.

2. Account registration

To use the Service, the first user in your organisation must register an account and create an Organisation. You agree to:

• Provide accurate, complete, and current registration information.
• Keep your password secure and not share it with others.
• Notify us immediately at hello@helmcraft.eu if you suspect unauthorised access to your account.
• Be responsible for all activity that occurs under your account.

You must be at least 18 years old to create an account. The Service is intended for professional use by organisations, not for personal or consumer use.

3. Subscriptions and payment

3.1 Plans

We offer the following subscription plans:

• Starter — free forever for up to 3 active users. No credit card required.
• Growth — paid plan for 4 to 49 active users, billed per seat per month or per year.
• Enterprise — custom pricing for 50 or more users, including a signed SLA, SSO/SAML, and a Data Processing Agreement (DPA). Contact sales@helmcraft.eu.

All plans include access to the full feature set.

3.2 Payment processing

Payments for paid plans are processed by Paddle, our Merchant of Record. Paddle handles billing, invoicing, and VAT compliance on our behalf. By subscribing to a paid plan, you also agree to Paddle's Terms of Service. We do not store or process payment card details.

3.3 Seat limits and upgrades

A "seat" is any active user in your Organisation account. If your active user count reaches your plan's seat limit, adding new users will be blocked until you upgrade. Deactivating a user frees the seat immediately.

3.4 Renewals and cancellation

Paid subscriptions renew automatically at the end of each billing period. You may cancel at any time via the billing portal in your account settings. Cancellation takes effect at the end of the current paid period; no partial refunds are issued for unused time. On cancellation, your account reverts to the Starter plan (3-seat limit).

3.5 Past due and suspension

If a payment fails, we will notify you by email. If payment is not resolved within a reasonable period, we may suspend access to the Service. We will not delete your data during a suspension period.

4. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Upload or transmit malicious code, viruses, or any software intended to damage or interfere with the Service or other users' systems.
• Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure.
• Scrape, crawl, or extract data from the Service by automated means without our prior written consent.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Resell, sublicense, or provide the Service to third parties as a managed service without our prior written consent.
• Use the Service to store or transmit content that is unlawful, defamatory, or infringes third-party intellectual property rights.

We reserve the right to suspend or terminate accounts that violate this section, without prior notice and without liability to you.

5. Your content

"Your Content" means all data, text, and files you upload or create within the Service, including project structures, time entries, and attachments.

• You retain all ownership rights in Your Content.
• You grant us a limited, non-exclusive, worldwide licence to host, store, and process Your Content solely to provide the Service to you.
• You are responsible for ensuring Your Content does not violate any third-party rights or applicable law.

We will not access Your Content except as required to provide the Service, respond to a support request you have raised, or comply with a legal obligation.

6. Intellectual property

The Service, including its software, design, trademarks, and documentation, is owned by [Company Name] or its licensors and is protected by applicable intellectual property law. These Terms do not grant you any ownership rights in the Service.

You may not copy, modify, create derivative works from, or redistribute any part of the Service without our prior written consent.

7. Data protection and privacy

Our collection and processing of personal data is governed by our Privacy Policy, which forms part of these Terms. For Enterprise customers who require a Data Processing Agreement (DPA) under GDPR Art. 28, contact us at privacy@helmcraft.eu.

8. Availability and uptime

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. We may perform scheduled maintenance that temporarily reduces availability; we will endeavour to schedule this outside European business hours.

Enterprise plans include a signed Service Level Agreement (SLA) with defined uptime commitments and remedies. Starter and Growth plans do not include a contractual SLA.

9. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be error-free, uninterrupted, or free of harmful components, or that defects will be corrected.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, [COMPANY NAME] AND ITS DIRECTORS, EMPLOYEES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) €100.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless [Company Name] and its directors, employees, and agents from any claims, damages, and expenses (including reasonable legal fees) arising from (a) your use of the Service in violation of these Terms, (b) Your Content, or (c) your violation of any third-party rights.

12. Term and termination

These Terms remain in effect for as long as you use the Service. Either party may terminate the agreement:

• You — by cancelling your subscription and deleting your account at any time.
• We — by giving 30 days' written notice for any reason, or immediately if you materially breach these Terms or engage in conduct that could harm other users or the Service.

On termination, your access to the Service ceases. Your data is retained for 30 days after which it is permanently deleted, except as described in our Privacy Policy.

13. Governing law and disputes

These Terms are governed by the laws of [Country], without regard to conflict-of-law principles. Any dispute arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of [Jurisdiction].

If you are a consumer in the EU, you retain the benefit of any mandatory consumer protection provisions of the law of your country of residence.

14. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email (to the address associated with your account) and by updating the "Last updated" date at the top of this page at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. General

• Entire agreement — These Terms, together with the Privacy Policy and any order forms, constitute the entire agreement between you and us regarding the Service.
• Severability — If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force.
• Waiver — Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment — You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.
• Force majeure — We are not liable for failures or delays caused by circumstances beyond our reasonable control.

16. Contact

Questions about these Terms should be directed to:

• Email: hello@helmcraft.eu
• Post: [Company Name], [Company Address]

Placeholders in square brackets ([Company Name], [Country], [Registration Number], [Company Address], [Jurisdiction]) must be replaced with your actual company details before these Terms are published to paying customers.